Crisis Hotline
(715) 845-4326 or

FAQ - Crisis Center/Emergency Services

What is Youth Crisis?

Youth Crisis is a program that is in conjunction with Social Services that is meant to interrupt crisis situations and provide a calm environment for children to de-escalate and parents and/or caregiver time to re-group.  The admission to Youth Crisis would be initiated by a crisis plan or by a Mobile Crisis Specialist.  There would need to be permission from parents and social services would need to get temporary custody.

What is a Crisis Plan?

A crisis plan can be used for anyone that has the potential for a crisis.  The plan outlines what the crisis may look like, people that may be helpful in the situation, family dynamics, and an action plan with levels of intervention.   An example of a crisis plan may be that a developmentally disabled adult that lives in a group home may become agitated and act out violently under certain circumstances.  The level of intervention may begin with a call from a crisis worker to attempt to calm the individual.  If the person has a PRN medication then that may be administered.  If that neither of those are helpful the individual may be transported to the crisis center either by law enforcement or by staff if the situation is safe enough.  Then while the person is at the crisis center he/she is evaluated, observed and given an opportunity to calm in a different environment.  The staff would remain in the crisis center with the person.  This is often successful and the person can then go home.  If this is not successful the Mobile Crisis Specialist would assess the need for further intervention in the way of a Crisis CBRF or an inpatient admission.  Children with mental illness, developmental disabilities or emotional problems often have a crisis plan.  Some are participants in Social Services case management and others of North Central Health Care case management.

What are the numbers to call?

800.273.TALK (8255)
National Hotline will link you with Crisis Care in any area in the United States.

Toll-Free Call connecting you to Crisis Support in the Marathon, Langlade and Lincoln Counties.

Connecting you to Crisis Support in Marathon, Langlade and Lincoln Counties.

TDD 715.845.4928 - For those with hearing or speech difficulties.

Crisis Center: 1100 Lake View Drive, Wausau 54403 
Emergency and crisis care available 24 Hours a Day, 7 Days a Week
No appointments required. Serving Langlade, Lincoln and Marathon Counties.

How/why do people come to the crisis center for an evaluation?

Some people are transported by law enforcement on an emergency detention.  The emergency detention is initiated by an officer with the approval of the crisis worker.  The detention is completed because the person is believed to be mentally ill, drug dependent, or developmentally disabled and the person evidences behavior which constitutes a substantial probability of physical harm to self or to others.  Other people come on a voluntary basis and transport themselves or are brought by family or friends.

What do the Mobile Crisis Specialists do?

The Mobile Crisis Specialist will travel to locations such as hospitals, nursing homes, group homes, schools etc. to gather information, evaluate and assess the situation and make a plan to determine the best course of action.  They do the same for individuals that come to the crisis center for an evaluation. 

What is Mobile Crisis?

Mobile Crisis (Mobile Crisis Specialist) is a trained staff member that can be a nurse, social worker or a mental health tech that is specially trained to evaluate and triage crisis situations.

What is the Crisis CBRF?

The Crisis CBRF or Lake View Crisis CBRF is a unit of 8 beds that is less restrictive than the inpatient Behavioral Health unit.  It offers crisis stabilization for individuals that are discharged from inpatient and are still in need of services but are not yet ready to be integrated back to the community.  It also serves as a stabilization unit for individuals that need stabilization but are not in need of the level of inpatient.

What is considered a crisis?

A crisis is whatever the individual, family or group feels is a crisis at the time.  They can take many forms and applies to all populations.  Some very brief situations could be the following: Sometimes when people are overwhelmed, depressed, feel helpless, hopeless and cannot cope with difficult situations in their lives they may consider or even attempt suicide, some succeed.  One of the major goals of the Crisis Center is to prevent suicide attempts and intervene so that individuals can get past the suicidal crisis and move on to healthy and effective solutions to their issues.  The issue of suicide crosses over all age groups, sexes, races and disability groups.  The crisis center also handles mental health emergencies which include the above but also persons with mental illness that are under commitment or voluntarily involved in case management that are in need of stabilization either in a hospital setting or the Crisis CBRF.  Substance abuse can become a crisis, gambling, and other life stress can lead to a crisis situation.  Different people have different tolerance to stress so a crisis to one person may not be one to another.

Who is served at the crisis center?

The Crisis Center is really a triage center.  Actually anyone and everyone that is having a crisis related to mental illness, Alcohol/Drug issues or suicide can be served in some capacity.  Much of what the Crisis Center does is to get the person to the place or services that they need to alleviate their crisis.  Populations include the elderly, developmentally disabled individuals, families, children, and adults.  The Crisis Center also provide referrals to other organizations when people’s needs are related to job loss, spousal abuse, housing and other life issues that do not rise to the level of a “crisis”.  The crisis center also answers the Adult/Elder At Risk emergency line after business hours and triages for Adult Protective Services until an APS social worker is available.

When is the Crisis Center and Mobile Crisis available?

The Wausau Campus Crisis Center is open 24 hours per day.  The crisis and suicide prevention hot-line phones that are answered by the crisis center staff 24 hours per day. There is no appointment necessary to visit the Crisis Center.  

Mobile Crisis Teams are based out of the following North Central Health Care locations:

NCHC Wausau Campus Mobile Crisis Serving Marathon County
8:00 am – 12:00 midnight, 7 days per week.

NCHC Antigo Center Mobile Crisis Serving Langlade County
10:00 am – 4:00 pm, Monday – Friday only.

NCHC Merrill Center Mobile Crisis Serving Lincoln County
10:00 am – 4:00 pm, Monday – Friday only.

Where is the Crisis Center?

The Crisis Center is located in Wausau at North Central Health Care in the rear of the building.  Follow the signs.  Look for the white flagged entrance.