Billing & Financial Services

We know that our patients may receive services in any of our facilities in Marathon, Langlade or Lincoln County and by any one or more of our exceptional teams. We understand that it can be overwhelming to navigate billing and finances related to the many services we provide. We are here to help guide you through the process.

Do you have questions? Please contact our Patient Financial Services team by calling 715.848.4457 or complete our online form and one of our service representatives will follow up with you.

Price Transparency

North Central Health Care is a not-for-profit organization and our fees are based on our cost to provide care in our communities. As part of our continued commitment to improving price transparency for you and empowering patients through better access to price information, North Central Health Care now offers a Price Transparency Tool that you may use to access additional information about your healthcare costs.

Use the NCHC Price Transparency Tool

For best user experience of the NCHC Price Transparency Tool, Internet Explorer is not recommended. Please use the latest versions of Chrome, Safari or Microsoft® Edge. You may also download a machine-readable file, that can be imported or read into a computer system for further processing: NCHC Standard Charges

Who is Responsible for the Cost of Services?

The client is responsible for costs of services. That can include either the client, the client's spouse, or the client's parents.

Ability to Pay Considerations

No one will be denied access to services due to an inability to pay. North Central Health Care has a maximum monthly payment schedule available. Upon enrollment, an application form will be provided to you. Your monthly payment will be calculated based on the financial information you provide.

It is required your application for the maximum monthly payment schedule be submitted with verification of earned and unearned income. Verification of income includes your most recent tax return or two recent pay stubs and records of other income. These may include social security, veterans and/or pension benefits, self-employment income and rental income. Unearned income to be reported includes interest, unemployment compensation, workers’, compensation, child support and alimony.

If you have not brought in the necessary verification paperwork at registration, you may make an appointment to bring it in later or send the verification paperwork through the mail.
* Aquatic Therapy Center Services are not eligible for ability to pay and sliding fee arrangements.

Length of Time of Financial Obligation

Unless it is determined your monthly payment is zero, your monthly payment will be expected until your account has been paid in full. North Central Health Care does accept MasterCard and VISA for payment of services.

Your ability to pay for services may be reevaluated on at least an annual basis and if you have a change of income.

Credit Policy

It is the policy of North Central Health Care to appropriately pursue collections of all monies due the facility from third party payors, the client, or other responsible parties. Collection procedures follow the Department of Health and Social Services Maximum Monthly Payment Schedule, and State and Federal collections laws.

Monthly payments for the calculated minimum monthly amount are required. Accounts are considered delinquent after 90 days if no payment is made.

Insurance

Your insurance plays an important part in paying for the costs of services; therefore, your insurance coverage information should be provided upon admission to a hospital stay or at your initial appointment. If insurance information is not provided at the time of admission or at your initial appointment, NCHC may not be able to bill your insurance due to contract timelines. In this case, the cost of services will be the patient's/guardian's responsibility and will not be subject to ability to pay considerations.

Please be aware of your insurance policy limits. Certain services by certain providers may or may not be covered by your insurance plan. It is the patient's/guardian's responsibility to contact your insurance carrier or employer to discuss your plan coverage.

Medicare

North Central Health Care is approved for Medicare reimbursement subject to all Medicare regulations such as co-insurance, deductible and maximum benefits.

Medical Assistance

Medical Assistance covers most outpatient services. Clients will be required to pay their co-payment at the time of their appointment.

Missed Appointments & Cancellations

Clients who schedule outpatient mental health, substance abuse, psychiatry, and/or aquatic services are expected to adhere to treatment recommendations to include attending recommended outpatient appointments. A missed appointment or late cancellation is defined as missing an appointment without canceling at least 24 hours or one (1) business day before the scheduled appointment time.

Clients who do not keep their appointment or provide at least one (1) business day/24 hour notice may be subject to same-day appointments only. If a client misses or cancels late three (3) times, we reserve the right to discharge the client from North Central Health Care.

Fee Calculation

North Central Health Care provides various types of assessments, evaluations, therapy and counseling, both individual and group. For these services we do charge a fee. The fees vary by provider type and the length of the visit.

In calculating fees, please note that the provider may include some preparation for individual or group services. In assessments and evaluations, we may include time spent by the professional staff reading and understanding previous evaluations, scoring tests which have been administered and report preparation.

Questions?

If you have questions, or feel you cannot pay the full amount of your bill, please call North Central Health Care at 715.848.4457 and ask for Patient Financial Services, or contact the receptionist at the office where you are receiving services.

Billing Questions?

Please contact our Patient Financial Services team by calling 715.848.4457 or complete our online form and one of our service representatives will follow up with you.

Need Your Medical Records?

Please contact our Health Information Team by calling 715.848.4391 or complete our online form and one of our service representatives will follow up with you. Please note, for confidentiality and security reasons, we cannot email medical records or private health information to you.