Outpatient TeleHealth

young woman on cell phone

Access to Mental Health & Substance Use Services

Using TeleHealth and Remote Appointment Access

North Central Health Care is committed to protecting the health and safety of all those we serve throughout Marathon, Lincoln and Langlade counties.

Outpatient Services

  • Providing Mental Health and Substance Abuse Counseling Services through TeleHealth

  • Providing Outpatient Psychiatry Services through TeleHealth

Frequently Asked Questions

There are 2 ways in which you may utilize TeleHealth services: from our office with a provider that is remote, or from your home with a provider that is in one of our NCHC offices.

How will I connect with my therapist or counselor?

  • If you come to an NCHC office, you will be walked to a room and a staff member will assist you with connecting with your provider.

  • If you choose another location for your service, your provider will contact you at your preferred phone number or email.

What happens if I miss the call?

  • Your provider will attempt to contact you 3 times within 15 minutes of your scheduled appointment time.

What do I do if I don’t receive a phone call at my scheduled appointment time?

  • Please contact Outpatient Services at

Wausau Campus: 715.848.4356
Merrill Center: 715.536.9482
Antigo Center: 715.627.6694

What do I do if I get disconnected during the call?

  • If you are disconnected, your provider will initiate a return call to you.

What number will my provider be calling from?

  • The caller ID on your phone may display a blocked number due to the system we are calling from or a NCHC phone number. Please accept the call during your scheduled appointment time.

How will future appointments be scheduled?

  • At the end of your session, your provider will schedule a follow-up appointment.

  • You will continue to receive reminder calls for scheduled appointments.

Will my insurance cover services provided by NCHC TeleHealth?

  • Insurance companies are adjusting their coverage regarding TeleHealth services. Contact your insurance company to inquire about the current length of TeleHealth coverage.

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